My Instructor Terms of Use
- Last updated: August 3rd 2023
PLEASE READ THIS TERMS OF USE AGREEMENT (THE “TERMS”) CAREFULLY. BY ACCESSING OR USING MY INSTRUCTOR.EXPERT (THE “WEBSITE”), THE MY INSTRUCTOR EXPERTS MOBILE APPLICATION (“APP”) OR ANY OTHER WEBSITES OR APPLICATIONS OF MY INSTRUCTOR, INC. (“MY INSTRUCTOR” “WE” OR “US”) THAT LINK TO THESE TERMS, OR ANY OF THE SERVICES PROVIDED OR OTHERWISE MADE AVAILABLE VIA THE WEBSITE OR APP (COLLECTIVELY, THE “SERVICES”) YOU (“YOU” OR “USER”) REPRESENT THAT YOU HAVE READ, UNDERSTAND, AND AGREE TO BE BOUND BY THE TERMS. MY INSTRUCTOR EXPERTS IS A WEBSITE AND APP CONNECTING LEARNERS AND INSTRUCTORS THROUGH THE ONLINE BASED MARKETPLACE.
1. General.
1.1. Acceptance; Authority. By registering for and/or using the Services in any manner, including but not limited to visiting or browsing the Website or App, you agree to these Terms. If you do not agree, or do not have all requisite authority and consent to be bound by the Terms (as further described below), you may not access or use the Website, App or Services in any way.
1.2. Types of Users. The Services are available to two different types of Users, who will have different types of accounts with different tools, functionalities and restrictions. The first one is the Learner who is a user who is looking to book a session with someone to learn a skill. The second user is the Instructor who is a user who provides the teaching session for someone looking to learn a skill.
1.3. Additional Terms. Certain of the Services may be subject to additional terms and conditions specified by us from time to time; your use of such Services is subject to those additional terms and conditions, which are incorporated into these Terms by this reference.
1.4. Eligibility. By registering for or using the Services in any way, you represent and warrant that you meet all eligibility criteria set forth in these Terms, including all age and authorization requirements listed below. We may, in our sole discretion, refuse to offer the Services to any person or entity and change the eligibility criteria at any time. You are solely responsible for ensuring that these Terms are in compliance with all laws, rules and regulations applicable to you and the right to access the Services is revoked where these Terms or use of the Services is prohibited or to the extent offering, sale or provision of the Services conflicts with any applicable law, rule or regulation.
1.5. Modifications. Please regularly check the Website or App, as applicable, to view the then-current Terms. When changes are made, My Instructor will make a new copy of the Terms available on the Website and/or through the App, as applicable, and we will update the “Last Updated” date at the top of the Terms. If we make any changes to the way Learner Data is collected, used or shared by the Services, we will also send an e-mail to the applicable accountholder using the contact information we have on file with additional information regarding the collection of such data and available options regarding data collection and use, before the data is used in any manner inconsistent with the terms initially provided to Users. For other changes, the Terms are subject to change by My Instructor in its sole discretion at any time. If you do not agree to any change(s) after receiving a notice of such change(s), please stop using the Website and/or the Services and please contact us to have your account deleted. Otherwise, your continued use of the Website, App and/or Services constitutes your acceptance of such change(s). Any changes to the Terms will be effective immediately for new Users of the Services.
1.6. ARBITRATION. THESE TERMS REQUIRE THE USE OF ARBITRATION ON AN INDIVIDUAL BASIS TO RESOLVE DISPUTES, RATHER THAN JURY TRIALS OR CLASS ACTIONS, AND ALSO LIMITS THE REMEDIES AVAILABLE TO YOU IN THE EVENT OF A DISPUTE. MORE INFORMATION ABOUT ARBITRATION IS INCLUDED BELOW.
2. Services.
2.1 Use of the Services. The Website, App and Services, and the information, data and content made available on the Website, App or Services (“Content”) are protected by copyright and other intellectual property and proprietary rights laws throughout the world. Subject to the Terms, My Instructor grants you a limited license to access, view, download, print or reproduce certain portions of the Services, as designated by My Instructor, for the sole purpose of using the Services for your (or your Learners’ or School’s) educational, non-commercial purposes.
2.2. Restrictions. The rights granted to you in the Terms are subject to the following restrictions: (a) you shall not license, sell, rent, lease, transfer, assign, reproduce, distribute, host or otherwise commercially exploit the Website, App or Services; (b) you shall not use framing techniques to enclose any trademark or logo on the Website, App or Services; (c) you shall not modify, translate, adapt, merge, make derivative works of, disassemble, decompile, reverse compile or reverse engineer any part of the Website, App or Services except to the extent the foregoing restrictions are expressly prohibited by applicable statutory law; (d) you shall not use any manual or automated software, devices, or other processes (including but not limited to spiders, robots, scrapers, crawlers, avatars, data mining tools, or the like) to “scrape” or download data from any web pages contained in the Website, App or Services; (e) except as expressly stated herein, no part of the Website, App or Services may be copied, reproduced, distributed, republished, downloaded, displayed, posted or transmitted in any form or by any means, provided that you may reproduce or print certain Content made available through the Website, App or Services, as designated by My Instructor, on behalf of your Learners who have existing Accounts; and (f) you shall not remove or destroy any copyright notices or other proprietary markings contained on or in the Website, App or Services. Any future release, update or other addition to the Website, App or Services shall be subject to the Terms. My Instructor, its licensors, suppliers and service providers reserve all rights not granted in the Terms. Any unauthorized use of the Website, App or Services terminates the licenses granted by My Instructor pursuant to the Terms.
3. Registration.
In order to access certain features of the Services, you must have a registered account for the Services (“Account”). Accounts are categorized as “Learner,” and “Instructor”
3.1. Eligibility. If you are under age 18, you may only register for and use the Services under the supervision of an adult, in which case the adult shall be deemed the User and shall be responsible for any and all activities.
3.2. Registration Data. In registering for the Services, you (a) agree to provide all necessary information about yourself and your School (“Registration Data”); (b) represent and warrant that all Registration Data is true, current, and complete; and (c) agree to maintain and promptly update the Registration Data to keep it true, current, and complete.
3.3. Responsibility. You are responsible for all activities that occur under your Account. You may not share your Account or password with anyone, and you agree to notify My Instructor immediately of any unauthorized use of your password or any other breach of security. You agree not to create or access an Account using a false identity or any false or inaccurate information, or on behalf of someone other than yourself. You agree that you shall not have more than one Account at any given time. You agree not to create an Account or use the Services if you have been previously removed by My Instructor, or if you have been previously banned from any of the Services.
3.4. Booking a session. A learner can book a session with an instructor by paying through the website or app. It is important to know that this payment are final and will not be refunded. If the learner is entitled to a refund he or she will be given as a platform credit, which can be used to book another session
3.5. Accounts for Learners.
3.5.1. Learner Accounts. “Learner” Accounts are for use by Learners when booking a session with an instructor
4. User Code of Conduct.
As a condition of use, you agree not to use the Services for any purpose that is prohibited by the Terms or by applicable law. Do not post, or permit others to post, Content on the Services or on your profile that (a) encourages illegal activities, is fraudulent or tortious or is unlawful; (b) insults, defames, harasses or threatens others; (c) violates the copyright or intellectual property or privacy rights of others; (d) contains obscene material; (e) harms or impersonates others; or (f) advertises or sells a product or service. Do not submit the work of others as your own work or otherwise attempt to cheat on assignments. Do not attempt or engage in any potentially harmful acts that are directed against the Services, including but not limited to violating or attempting to violate any security features of the Services, introducing viruses, worms, or similar harmful code into the Services or interfering or attempting to interfere with use of the Services by any other user, host or network, including by means of overloading, “flooding,” “spamming,” “mail bombing” or “crashing” the Services.
5. User Content.
5.1. License to User Content. Except with respect to Learner Data, which shall be governed by the license set forth in Section 5 of these Terms, by submitting, providing, uploading, posting, e-mailing, transmitting or otherwise making available (“Make Available”) any Content to My Instructor, including on or through the Services, (such Content, your “User Content”), you grant to My Instructor a nonexclusive license to view, download, reproduce, modify, create derivative works of, distribute and display such User Content in connection with the Services.
5.2. Responsibility. You acknowledge that you, and not My Instructor, are entirely responsible for all User Content you Make Available through the Services, and that other Users of the Services, and not My Instructor, are similarly responsible for all User Content they Make Available through the Services. You are solely responsible for your interactions with other Users of the Services and any other parties with whom you interact through the Services. You agree that My Instructor will not be responsible for any liabilities incurred as the result of such interaction. You use all User Content and interact with other Users at your own risk.
5.3. No Obligation to Monitor Content. You acknowledge that My Instructor has no obligation to review, monitor or pre-screen Content on the Services, although My Instructor reserves the right in its sole discretion to review, monitory, pre-screen, refuse, modify, or remove any Content (a) that violates any law or regulation; (b) that violates these Terms; (c) that otherwise creates or may create liability for My Instructor; or (d) for any other reason My Instructor determines in its sole discretion. Except as expressly set forth in these Terms, My Instructor does not approve, endorse or make any representations or warranties with respect to User Content or Learner Data.
5.4. Security. Although My Instructor takes security very seriously and works very hard on behalf of Learner, Instructor privacy, including by using various industry standard measures to protect Content on the Services, no method of transmission or electronic storage on the internet is 100% secure. Therefore, My Instructor cannot guarantee the security of any User Content. Except as expressly set forth herein or otherwise agreed to by My Instructor in writing, (a) My Instructor has no obligation to store any User Content and (b) My Instructor has no responsibility or liability for (i) the deletion or accuracy of any Content, including User Content, (ii) the failure to store, transmit or receive transmission of Content, including User Content, or (iii) the security, privacy, storage or transmission of other communications originating with or involving use of the Services.
6. Learner Data.
6.1. General. “Learner Data” includes all data that personally identifies a Learner, such as name, address, username, and password, or any other non-public information about a Learner, such as a Learner’s educational records and performance, but does not include De-Identified Data (as defined below). My Instructor will only collect and use Learner Data as necessary to fulfill its duties and provide and improve the Services.
6.2. De-Identified Data. My Instructor may create and use De-Identified Data from data Made Available through the Services, in accordance with these Terms and My Instructor’s Privacy Policy available at /. “De-identified Data” means data with all direct and indirect personal identifiers removed such as name, school ID numbers, date of birth, demographic information and location information, to the extent any is collected. My Instructor agrees not to attempt to re-identify De-Identified Data and not to transfer De-Identified Data to any party unless that party agrees not to attempt re-identification. More detailed information on My Instructor’s privacy practices can be found in the My Instructor privacy policy available at https://www.My Instructor.com/pages/privacy-policy/.
6.3. Disclosure of Learner Data by Schools, Instructors and Administrators. Instructors and Administrators using My Instructor are solely responsible for ensuring that you and your School are compliant with all applicable laws and regulations related to your disclosure of Learner Data and other Learner information (“Learner Records”) to My Instructor in connection with the Services, including, but not limited to the Family Educational Rights and Privacy Act (“FERPA”). Without limiting the generality of the foregoing, for all Learner Records disclosed to My Instructor, you represent and warrant, to the extent required by applicable law such as FERPA, that your School has (a) notified such Learners’ parents or legal guardians of your use of third party services, including My Instructor, and the potential disclosure of Learner Records in connection with such use and (b) obtained the appropriate consent(s) from the parents or legal guardians of such Learners. If such Learner is 18 years old or older, the notice and consent requirements of (a) and (b) shall apply to the Learner instead of such Learner’s parent or legal guardian.
6.4. License to Learner Data. By making available any Learner Data to My Instructor, including on or through the Services, you grant to My Instructor a nonexclusive license to view, download, reproduce, modify, create derivative works of, distribute and display Learner Data solely for the purposes of (a) providing the Services and (b) creating, using, and disclosing De-Identified Data about Learners for product development, research, or other purposes.
6.5. Storage and Processing of Data. My Instructor will store and process all Learner Data in accordance with industry standard practices. This includes appropriate administrative, physical and technical safeguards to secure Learner Data from unauthorized access, disclosure and use. My Instructor shall conduct periodic risk assessments and use commercially reasonable efforts to remediate identified security vulnerabilities. My Instructor will also have an incident response plan and will promptly notify the relevant School in the event of a security or privacy incident or breach of personal information involving such School’s Users.
6.6. Protection of Learner Data by My Instructor.
6.6.1. No Sale or Trade of Learner Data. My Instructor will not (a) sell or trade Learner Data; (b) use any Learner Data to advertise or market to Learners or their parents or legal guardians; or (c) use Learner Data except as expressly stated herein. From time to time, My Instructor may direct advertising or marketing to Schools but shall de-identify any Learner Data used in connection with such marketing efforts.
7. Payment.
This uses Stripe which is a Payment processing company. Stripe is used for booking sessions. The Platform fees apply on top of a session charge including 3% transaction fee which Covers payment processing and 2.00% service fee which Covers app maintenance and platform support for Learner.
8. Proprietary Rights.
8.1. Services. Except with respect to your User Content, you agree that My Instructor and its licensors and suppliers own all rights, title and interest in the Services. My Instructor’s name and other related logos, service marks and trade names used on or in connection with the Services are the trademarks and intellectual property of My Instructor and may not be used without My Instructor’s permission. Other trademarks, service marks and trade names that may appear on or in the Services are the property of their respective owners.
8.2. Ownership of Content. Except with respect to your User Content and Learner Data, you agree that you have no right or title in or to any Content that appears on or in the Services. My Instructor does not claim ownership of your User Content or Learner Data. When you as a User post or publish your User Content on or in the Services, you represent that you have the authority to grant the aforementioned license to My Instructor.
8.3. Feedback. You agree that submission of any ideas, suggestions, documents, and/or proposals to My Instructor through its suggestion or similar pages (“Feedback”) is done on a non-confidential basis and that My Instructor has no obligations with respect to such Feedback. You represent and warrant that you have all rights necessary to submit the Feedback. You hereby grant to My Instructor a fully paid, royalty-free, perpetual, irrevocable, worldwide, non-exclusive and fully sublicensable right and license to use, reproduce, perform, display, distribute, adapt, modify, re-format, create derivative works of, and otherwise commercially or non-commercially exploit in any manner, any and all Feedback, and to sublicense the foregoing rights.
9. Instructors are Independent Contractor.
It is expressly agreed that the instructors are independent contractors and that the relationship between the Parties shall not constitute a partnership, joint venture or agency. The Instructors are NOT associated with our company in any form. Neither Party shall have the authority to make any statements, representations or commitments of any kind, or to take any action, which shall be binding on the other Party, without the prior consent of such other Party.
10. Third-Party Websites.
The Services may contain links to third-party websites (“Third-Party Websites”). Such Third-Party Websites are not under the control of My Instructor. Although My Instructor makes reasonable efforts to curate the Content it makes available on the Services, My Instructor is not responsible for any Third-Party Websites and does not review, approve, monitor, endorse, warrant, or make any representations with respect to Third-Party Websites, or their products or services. You use all links in Third-Party Websites at your own risk. You should review applicable terms and policies of any Third-Party Websites before proceeding with any transaction with any third party.
11. Indemnification.
You agree to indemnify and hold My Instructor, its parents, subsidiaries, affiliates, officers, employees, agents, partners and licensors (collectively the “My Instructor Parties”) harmless from any losses, costs, liabilities and expenses (including reasonable attorneys’ fees) relating to or arising out of: (a) your User Content or any Learner Data Made Available by you; (b) your use of, or inability to use, the Services; (c) your violation of the Terms; (d) your violation of any rights of another party, including any User; or (e) your violation of any applicable laws, rules or regulations. My Instructor reserves the right, at its own cost, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which event you will fully cooperate with My Instructor in asserting any available defenses. You agree that the provisions in this section will survive termination of the Terms.
12. Disclaimer of Warranties.
YOU EXPRESSLY AGREE THAT TO THE EXTENT PERMITTED BY APPLICABLE LAW, YOUR USE OF THE SERVICES IS AT YOUR SOLE RISK, AND THE SERVICES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS, WITH ALL FAULTS. MY INSTRUCTOR PARTIES EXPRESSLY DISCLAIM ALL WARRANTIES, REPRESENTATIONS, AND CONDITIONS OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. MY INSTRUCTOR PARTIES MAKE NO WARRANTY, REPRESENTATION OR CONDITION THAT: (A) THE SERVICES WILL MEET YOUR REQUIREMENTS; (B) YOUR USE OF THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE OR ERROR-FREE; (C) THE RESULTS THAT MAY BE OBTAINED FROM USE OF THE SERVICES WILL BE ACCURATE OR RELIABLE; OR (D) ANY ERRORS IN THE SERVICES WILL BE CORRECTED. ANY CONTENT DOWNLOADED FROM OR OTHERWISE ACCESSED THROUGH THE SERVICES IS ACCESSED AT YOUR OWN RISK, AND YOU SHALL BE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR PROPERTY OR PERSON, OR ANY OTHER LOSS THAT RESULTS FROM ACCESSING SUCH CONTENT.
13. Limitation of Liability.
YOU UNDERSTAND AND AGREE THAT IN NO EVENT SHALL MY INSTRUCTOR PARTIES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY OR CONSEQUENTIAL DAMAGES ARISING OUT OF OR IN CONNECTION WITH THE SERVICES; ANY DAMAGES RESULTING FROM LOSS OF USE, DATA OR PROFITS, WHETHER OR NOT MY INSTRUCTOR HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES OR FOR ANY DAMAGES FOR PERSONAL OR BODILY INJURY OR EMOTIONAL DISTRESS ARISING OUT OF OR IN CONNECTION WITH THE TERMS, ON ANY THEORY OF LIABILITY, RESULTING FROM: (A) THE USE OR INABILITY TO USE THE SERVICES; (B) UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR TRANSMISSIONS OR DATA; (C) STATEMENTS OR CONDUCT OF ANY THIRD-PARTY ON SERVICES; OR (D) ANY OTHER MATTER RELATED TO THE SERVICES, WHETHER BASED ON WARRANTY, COPYRIGHT, CONTRACT, TORT (INCLUDING NEGLIGENCE), PRODUCT LIABILITY OR ANY OTHER LEGAL THEORY. UNDER NO CIRCUMSTANCES WILL MY INSTRUCTOR PARTIES BE LIABLE TO YOU FOR MORE THAN THE GREATER OF (I) FIFTY DOLLARS ($50); OR (II) THE AMOUNT ACTUALLY PAID BY YOU TO MY INSTRUCTOR HEREUNDER IN THE 12 MONTHS PRECEDING THE DATE YOU FIRST BRING A CLAIM. MY INSTRUCTOR PARTIES ASSUME NO RESPONSIBILITY FOR THE TIMELINESS, DELETION OR FAILURE TO STORE ANY CONTENT OR USER COMMUNICATIONS. THE LIMITATIONS OF DAMAGES SET FORTH ABOVE ARE FUNDAMENTAL ELEMENTS OF THE BASIS OF THE BARGAIN BETWEEN MY INSTRUCTOR AND YOU.
14. Procedure for Making Claims of Copyright Infringement.
It is My Instructor’s policy to terminate membership privileges of any User who repeatedly infringes copyright upon prompt notification to My Instructor by the copyright owner or the copyright owner’s legal agent. Without limiting the foregoing, if you believe that your work has been copied and posted on the Services in a way that constitutes copyright infringement, please provide our Copyright Agent with the following information: (1) an electronic or physical signature of the person authorized to act on behalf of the owner of the copyright interest; (2) a description of the copyrighted work that you claim has been infringed; (3) a description of the location on the Services of the material that you claim is infringing; (4) your address, telephone number and e-mail address; (5) a written statement by you that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent or the law; (6) a statement by you, made under penalty of perjury, that the above information in your notice is accurate and that you are the copyright owner or authorized to act on the copyright owner’s behalf. Contact information for My Instructor’s Copyright Agent for notice of claims of copyright infringement is as follows: [email protected].
15. Term and Termination.
The Terms commence on the date when you accept them (as described in the preamble above) and remain in full force and effect while you use the Services, unless terminated earlier in accordance with the Terms. If you have materially breached any provision of the Terms, or if My Instructor is required to do so by law (e.g., where the provision of the Website or the Services is, or becomes, unlawful), My Instructor has the right to immediately suspend any Services and licenses provided to you under this Agreement (“Suspension”). Following Suspension, My Instructor and your Instructor and/or School, as applicable, will work together in good faith to determine whether to reinstate your access to (and any associated licenses to) the Services or permanently terminate your Services. Notwithstanding the foregoing, My Instructor may terminate your Account immediately in its sole discretion in the event that (a) you are a repeat infringer for purposes of My Instructor’s copyright infringement policy as described in Section 14 or (b) you violate any restriction of these Terms after My Instructor makes reasonable efforts to provide you with notice of a previous violation. You agree that My Instructor shall not be liable to you or any third party for any Suspension or termination of your Account made in accordance with the Terms. Termination of any Services includes removal of access to such Services and barring of further use of the Service. Termination of all Services also may include deletion of your password and your User Content and, if applicable, Learner Data. Upon termination of any Service, your right to use such Services will automatically terminate immediately. My Instructor will not have any liability whatsoever to you for any Suspension or termination, including for deletion of your User Content and, if applicable, Learner Data. Upon early termination of the Services by My Instructor, in the event that you have purchased Premium Features, My Instructor will refund to you a pro rata portion of fees for such Premium Services paid to My Instructor hereunder to the extent such fees are for Services that have not yet been rendered or made available to you. All provisions of the Terms which by their nature should survive, shall survive termination of Services, including without limitation, ownership provisions, indemnification, warranty disclaimers, and limitation of liability.
16. General Provisions.
16.1. Release. Except to the extent prohibited by applicable law, you hereby release My Instructor Parties and their successors from claims, demands, any and all losses, damages, rights, and actions of any kind, including personal injuries, death, and property damage, that is either directly or indirectly related to or arises from any interactions with or conduct of other Users or Third-Party Websites of any kind, arising in connection with or as a result of the Terms or your use of the Services. You hereby waive California Civil Code Section 1542, or any similar law of another jurisdiction, which states in substance, “A general release does not extend to claims which the creditor does not know or suspect to exist in his favor at the time of executing the release, which, if known by him must have materially affected his settlement with the debtor.”
16.2. Dispute Resolution. PLEASE READ THIS CAREFULLY. IT AFFECTS YOUR RIGHTS.
(a) Arbitration shall be subject to the Federal Arbitration Act and not any state arbitration law. The arbitration shall be conducted before one commercial arbitrator with substantial experience in resolving commercial contract disputes from JAMS. As modified by these Terms, and unless otherwise agreed upon by the parties in writing, the arbitration will be governed by JAMS’s rules for commercial arbitration and, if the arbitrator deems them applicable, the procedures for consumer-related disputes.
(b) You are thus GIVING UP YOUR RIGHT TO GO TO COURT to assert or defend your rights EXCEPT for matters that may be taken to small claims court. Your rights will be determined by a NEUTRAL ARBITRATOR and NOT a judge or jury. You are entitled to a FAIR HEARING, BUT the arbitration procedures are SIMPLER AND MORE LIMITED THAN RULES APPLICABLE IN COURT. Arbitrator decisions are as enforceable as any court order and are subject to VERY LIMITED REVIEW BY A COURT.
(c) You and we must abide by the following rules: (1) ANY CLAIMS BROUGHT BY YOU OR US MUST BE BROUGHT IN THE PARTIES’ INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING; (2) THE ARBITRATOR MAY NOT CONSOLIDATE MORE THAN ONE PERSON’S CLAIMS, MAY NOT OTHERWISE PRESIDE OVER ANY FORM OF A REPRESENTATIVE OR CLASS PROCEEDING, AND MAY NOT AWARD CLASS-WIDE RELIEF, (3) in the event that you are able to demonstrate that the costs of arbitration will be prohibitive as compared to costs of litigation, we will pay as much of your filing and hearing fees in connection with the arbitration as the arbitrator deems necessary to prevent the arbitration from being cost-prohibitive as compared to the cost of litigation; (4) we also reserve the right in our sole and exclusive discretion to assume responsibility for all of the costs of the arbitration; (5) the arbitrator shall honor claims of privilege and privacy recognized at law; (6) the arbitrator’s award shall be final and may be enforced in any court of competent jurisdiction; (7) the arbitrator may award any individual relief or individual remedies that are permitted by applicable law; and (8) each side pays its own attorneys’ fees and expenses unless there is a statutory provision that requires the prevailing party to be paid its fees’ and litigation expenses, and then in such instance, the fees and costs awarded shall be determined by the applicable law.
(d) Any and all controversies, disputes, demands, counts, claims or causes of action (including the interpretation and scope of this clause, and the arbitrability of the controversy, dispute, demand, count, claim or cause of action) between you and My Instructor and our employees, agents, successors or assigns, regarding or relating to these the Services or these Terms, shall exclusively be settled through binding and confidential arbitration.
(e) Notwithstanding the foregoing, either you or we may bring an individual action in small claims court. Further, claims of infringement or misappropriation of the other party’s patent, copyright, trademark or trade secret shall not be subject to this arbitration agreement. Such claims shall be exclusively brought in the state or federal courts located in New York, New York. Additionally, notwithstanding this agreement to arbitrate, either party may seek emergency equitable relief before the state or federal courts located in New York, New York in order to maintain the status quo pending arbitration, and hereby agree to submit to the exclusive personal jurisdiction of the courts located within New York, New York for such purpose. A request for interim measures shall not be deemed a waiver of the right to arbitrate.
(f) With the exception of subparts (1) and (2) in the paragraph 16.2(c) above (prohibiting arbitration on a class or collective basis), if any part of this arbitration provision is deemed to be invalid, unenforceable or illegal, or otherwise conflicts with these Terms, then the balance of this arbitration provision shall remain in effect and shall be construed in accordance with its terms as if the invalid, unenforceable, illegal or conflicting provision were not contained herein. If, however, either subparts (1) and (2) in the paragraph 16.2(c) (prohibiting arbitration on a class or collective basis) is found to be invalid, unenforceable, or illegal, then the entirety of this arbitration provision shall be null and void, and neither you nor we shall be entitled to arbitration. If for any reason a claim proceeds in court rather than in arbitration, the dispute shall be exclusively brought in state or federal court in New York, New York.
(g) Notwithstanding any provision in these Terms to the contrary, if we seek to terminate the Dispute Resolution section as included in these Terms, any such termination shall not be effective until 30 days after the version of these Terms not containing the agreement to arbitrate is posted to the Website, and shall not be effective as to any claim of which you provided My Instructor with written notice prior to the date of termination.